Customers calling for updates
The phone rings all day: "Where's my order?"
Customers want to know where their order is. Fair enough. But the answer sits in the workshop, with whoever does the planning or with the courier. So they ring, and you go looking.
Online, no strings attached, no sales pitch. You'll see a blueprint within a week.
- Your own environment in Europe
- Fixed monthly price
- Live in weeks
The fix
How it works in one system
Now
- Every status call pulls you away from what you're doing.
- You can't answer until you've checked with a colleague.
- Each person the customer speaks to tells them something different.
- A late delivery only comes to light when the van fails to show.
Soon
- Every order has a status that moves with the work.
- What your team updates inside, the customer sees too.
- A trade customer follows each delivery in their own portal, with a notification per step.
- If someone does ring, the answer is already on your screen.
Proof
How we built it for M&L Traders
M&L Traders is a UK trade portal for furniture. Retailers order in their own portal and follow every delivery there, from confirmation to delivered. The platform is built but not yet launched, so we don't quote results. What we can show is how the status of the work reaches the customer.
When
The team moves a delivery to its next stage, for example in production or dispatched.
What the system does
The retailer gets a notification in their own portal.
Where
The new stage appears straight away on that delivery's timeline.
M&L Traders · Approved traders order sofas, beds and headboards in one place, with their own payment terms. Build time 3 weeks.
How it works for you
From first call to working software, in weeks.
01 · This week
Intro call, 30 minutes
Online. You tell us how you work today and where it hurts. We listen first.
02 · Within a week
Blueprint with a clickable mock
Screens, roles and steps on paper, plus a mock in your house style. You approve it before we build.
03 · Weeks, not months
Build, review, go live
Every week you see progress in a test environment. Live once you approve, with your own data.
No surprises
What you know for sure up front.
Fixed monthly price
No big investment up front. Small changes are included.
Your own environment in Europe
Separate per client, permissions in the database, GDPR-compliant.
Your data stays yours
Full export whenever you want. No lock-in.
Switching without stress
Your original stays untouched; we import twice into a test first.
Questions
What you might be wondering
- Is it expensive?
- Affordable: a fixed monthly price, no large upfront investment. The customer portal is part of your system, not a separate product on the side.
- Will it take long?
- Live in weeks, not months or years. Your customers don't have to learn anything: they get a link and a login.
- How do we switch?
- The original stays untouched, and we first import twice into a test environment. Orders already under way come across with their status, and every step is on our switching page.
- Will we be locked in?
- No. A full export whenever you want, in your own isolated environment. No lock-in.
Fewer calls, more work done?
Pick a time now. 30 minutes, online.
Tell us how you work today. We'll think it through with you in 30 minutes.
Next available times · Amsterdam
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You'll get a calendar invitation with a Meet link straight away.